SMART Service Desk
41 Case Studies
Oman Post - Customer Case Study
A SMART Service Desk Case Study
Case study about Oman Post working with SMART Service Desk.
Oman Post provides postal service, wanted to improve its services to citizens, by improving the service operations and service delivery, by implementation of ITIL Best Practices suitable for government sector organizations. Oman Post, Implemented SMART Service Desk IT Service Management Suite and Citizen Help Desk Software, English - Arabic version in a record time of 6 weeks, along with Infoline, SMART Service Desk’s platinum implementation services partner.