SMART Service Desk
41 Case Studies
Ministry of Works - Customer Case Study
A SMART Service Desk Case Study
Case study about Ministry of Works working with SMART Service Desk.
Ministry of Works (MOW), responsible for all infrastructure services in the Kingdom of Bahrain, including the public road networks, required a feature rich, and easy to customize IT Service Management solution, which could meet their requirements like routing of Incidents based on IP address, configurable service ordering screens and robust configuration management database. SMART Desk met all the project requirements, with ease, and is use in MOW since 2011.