SMART Service Desk
41 Case Studies
Ministry of Health - Oman - Customer Case Study
A SMART Service Desk Case Study
Case study about Ministry of Health - Oman working with SMART Service Desk.
Ministry of Health - Oman required a citizen case management solution to capture & manage citizens’ complaints, queries and concerns. Since 2013 citizens of oman, covered by ministry of health, are having the calls logged in SMART Desk, in Infoline Call Centers by ministries multi lingual support agents. Also more than 30% of HelpDesk Calls are reported by Andriod and iOS Mobile Apps powered by SMART Service Desk Technology Platform, which has reduced the number of contact center agents by 30 percent.