ALJ-SHARP - Customer Case Study

ALJ Electronics and Air Conditioning having diversified business in the Middle East, North Africa, and Turkey (MENAT region) selling popular brands such as Toshiba, Dora, Sharp, Bosch, White Westinghouse, Alpine, Rheem and Mekar required a ITIL based customer complaint, work order, asset inventory management software & integrate with Oracle E-business suite, to post work orders, sales orders financial entries. SMART Field Service Management solution was implemented to meet all requirements of ALJ and also Ameyo Contact Center Solution integration was performed, allowing agents to handle customer calls in an integrated environment.