Case Study: Leading Facility Services Providing Company achieves enterprise-wide contract visibility and improved productivity with GEP SMART

Top U.S. Facility Services Provider Boosts Contract Visibility and Productivity With Smart by GEP

A leading U.S. facility services provider with affiliated companies across the United States, Canada and Latin America faced a highly decentralized procurement function that limited information flow between sales and supplier teams. This fragmentation made it difficult to identify value‑add services, engage the right sub‑contractors, track contracts and certificates (W‑9, COI), measure supplier performance, and maintain compliance—hindering delivery capabilities and productivity.

The firm deployed GEP SMART as a unified procurement and contract management platform in under three months, consolidating data for 2,500+ partners, 900+ live contracts and 300+ users. The solution established enterprise‑wide spend, contract and certificate visibility at store/BU level, introduced intelligent reporting and dashboards, set up sub‑contractor performance evaluation cycles, and improved productivity, compliance and risk mitigation while giving sales clearer insight into delivery capabilities.