Case Study: Leading Hotel Company achieves complete spend visibility and increased compliance with GEP SMART

Leading Hotels Chain Boosts Spend Visibility And Compliance With Gep Smart

A global hospitality leader with more than 7,500 hotels and 600,000 rooms faced limited ability to mandate franchisee compliance and lacked group‑wide visibility into category and commodity spend. The central procurement team needed a way to drive vendor relationships, supplier diversity and sustainability, run complex RFI/RFQ/RFP events, and produce timely, accurate reporting to provide franchisees with actionable savings guidance.

The company implemented GEP SMART, fine‑tuned to accommodate complex business rules and preloaded with existing sourcing templates, to centralize spend analysis and sourcing. The solution delivered complete visibility of every dollar spent across the group, improved savings and cost‑avoidance insights, increased compliance in managed hotels, and enabled faster negotiations and better value capture for both the company and its franchisees.