Case Study: Global Hotel and Leisure Company achieves streamlined, automated procurement and manages $3B+ spend with GEP SMART

Leading Hotel Chain Boosts Procurement Efficiency with SMART by GEP

A global hotel and leisure company with more than 150,000 employees across 1,300 properties and over $3 billion in annual revenue faced fragmented, largely manual procurement processes that prevented it from leveraging group-wide scale, achieving automation, or gaining visibility and collaboration across sourcing, contracts and supplier management.

The company implemented the SMART by GEP unified procurement platform alongside an organization-wide procurement strategy and support infrastructure, migrating large data volumes and configuring multilingual, supplier-accessible tools. The rollout centralized processes and automation, resulting in management of more than $3 billion in spend, onboarding over 16,000 suppliers, running 300+ sourcing events, managing 2,500+ projects and administering 3,000+ contracts while improving efficiency and compliance.