Case Study: Royal Cup Coffee and Tea reduces repair times and improves inventory accuracy with Smart Data

Royal Cup Coffee and Tea reduces repair times in 12 months with Smart Data

Royal Cup Coffee and Tea, a national coffee and tea distributor, faced challenges with inefficient field service operations due to outdated handheld systems. Their technicians lacked visibility into truck inventory, leading to longer repair times and inaccurate forecasting. They partnered with vendor Smart Data to modernize their service operations with a new mobile solution.

Smart Data built a native mobile application using Microsoft Xamarin that integrated directly with Royal Cup's SAP ERP system. The solution provided offline capabilities, inventory tracking, and payment processing. This implementation by Smart Data significantly reduced response and repair times, improved inventory accuracy, and increased technician productivity for Royal Cup.

Royal Cup Coffee and Tea