Case Study: US Eye improves patient communications, cuts costs, and stays HIPAA compliant with SmartChoice Communications

US Eye cuts telecom vendors from 30+ to one with Smart Choice Communications

US Eye, a multi-specialty eye care practice, faced challenges with recurrent voice system downtimes across its 60+ locations. Their primary objectives were to improve the reliability of their communications infrastructure and ensure HIPAA compliance. To address this, they partnered with vendor SmartChoice to deploy a Unified Communications as a Service (UCaaS) solution and the Smart Tile network analytics software.

The solution implemented by SmartChoice included a holistic network upgrade and a 60-day deployment of their UCaaS platform across all locations. This resulted in drastically reduced downtimes, improved system reliability, and enhanced security for patient data. Furthermore, by using SmartChoice's data-driven insights, US Eye consolidated its telecom spend from over 30 vendors to one, achieving significant cost savings while improving operational efficiency and patient service.

US Eye