Case Study: Franklin Pierce Schools achieves streamlined public records compliance with Smarsh

Franklin Pierce Schools Transforms Records Retention with Smarsh

Franklin Pierce Schools, a K–12 district serving nearly 7,000 students in Tacoma, WA, faced a growing compliance challenge as staff moved beyond email to district-issued Verizon text messaging. Records management was manual and fragmented, leaving the district exposed to legal and regulatory risk under Washington’s Public Records Act.

The district implemented Smarsh Professional Archive for Verizon text messaging to automatically capture, retain, and centralize mobile communications, making search and retrieval straightforward. The result: faster, more reliable responses to records requests, reduced compliance risk, time savings for IT and legal teams, increased staff accountability, and a new board-approved communications policy—implemented with a seamless rollout and plans to explore Smarsh’s AI capabilities.

Franklin Pierce Schools

Liza Francisco Voss

Executive Director of EdTech & Strategic Innovation