Case Study: Verint simplifies SSH access control with Smallstep

Conversocial simplified role-based access control for internal engineering systems

Verint, formerly known as Conversocial, faced the challenge of manually managing SSH keys for its internal engineering systems. This hand-rolled process was time-consuming, prone to user error, and created security risks when employees left the company. They sought a simplified, secure access control solution integrated with their existing Google Workspace single-sign-on.

Smallstep provided a managed SSH certificate authority that automated access control. The solution integrated seamlessly with Google single-sign-on, allowing engineers to connect to systems with a simple popup login, eliminating manual key management and complex scripts. For Verint, this resulted in a vastly improved user experience, enhanced security by ensuring instant access revocation, and freed the infrastructure team from the burdens of debugging and maintaining a custom key management system.

Verint

James Legg

Platform & Infrastructure Team Lead