Case Study: Collaboratory builds a community-centered messaging toolkit with SmallBox

Collaboratory co-creates messaging toolkit with SmallBox through 10 interviews and 6 focus groups

Collaboratory, a community foundation in Southwest Florida, faced the challenge of clearly communicating its evolving vision and new operating models to remain community-centered. To address this, they partnered with the vendor SmallBox for a human-centered design and messaging project.

SmallBox implemented a solution that deeply engaged community voices through surveys, interviews, and focus groups. They synthesized the findings into engagement themes and partner profiles, co-creating a flexible messaging toolkit with Collaboratory. The immediate outcome was a foundation of shared language and community-driven narrative, with the process itself building trust and alignment. The impact, though qualitative at launch, positions Collaboratory to communicate more effectively and build stronger regional coalitions.

Collaboratory