Case Study: Athena builds a culture of feedback with Small Improvements

Athena scales quarterly feedback with Small Improvements for 1,500+ remote employees

Athena, a large remote-first internet company, faced challenges in maintaining employee engagement and effective communication across its distributed workforce. To tackle this, they partnered with Small Improvements to implement its performance management tools, including 360º Feedback and features for 1:1 meetings and upward feedback.

Using Small Improvements, Athena established a strong culture of feedback driven by top-down leadership. The solution streamlined their feedback processes, enabling regular 1:1s and anonymous quarterly engagement surveys. This fostered transparent communication and made employees feel more valued, resulting in high satisfaction and engagement, as evidenced by glowing external reviews. Small Improvements was credited with enhancing the efficiency of feedback sharing, recognition, and goal setting across the organization.

Athena