Case Study: Veridian Credit Union improves automation, accuracy, and efficiency with SMA Technologies’ OpCon

Veridian Credit Union Improve accuracy, efficiency, and work-life balance with OpCon

Veridian Credit Union, a member-owned financial cooperative, faced challenges with an outdated automation system that required 24-hour staffing and was prone to errors, hampering efficiency and reliability. To address this, they partnered with vendor SMA Technologies and implemented its OpCon automation solution to modernize their operations and eliminate the need for constant manual oversight.

SMA Technologies’ solution provided reliable automation for the credit union's core and third-party processes, which was crucial during their successful migration from the Fiserv XP2 to the Fiserv DNA core system. The results were significant, including estimated annual savings of over 1,000 staff hours, the elimination of overnight shifts, and improved work-life balance for employees. The automation handled the institution's growth seamlessly and ensured morning processes were never delayed, positively impacting member services.

Veridian Credit Union

Molly Schmidt

VP of Information Technology