Case Study: TruWest Credit Union cuts costs and saves time with SMA Technologies' OpCon

TruWest Credit Union - Customer Case Study

TruWest Credit Union faced significant operational challenges due to its reliance on manual processes. The credit union's existing automation product had limited capabilities and could not interact with systems outside its core platform, which forced three staff members to work in staggered shifts to handle a seven-page daily run sheet. Seeking a more robust and future-proof solution, Application Engineer Bryan Catlett evaluated and selected the OpCon automation platform from SMA Technologies.

By implementing SMA Technologies' OpCon, TruWest automated half of all its processes within the first six weeks, drastically reducing its run sheet from seven pages to just half a page. The solution saved the IT department 10 man-hours per day and an additional 8 hours for other departments, while also eliminating errors to save an estimated $2,000 per month. The credit union also praised SMA Technologies for its paramount support and expertise, which were key factors in the successful deployment.

TruWest Credit Union

Bryan Catlett

Application Engineer II