Case Study: Robins Financial Credit Union achieves faster, error-free automation with OpCon from SMA Technologies

Robins Financial Credit Union - Customer Case Study

Robins Financial Credit Union faced challenges with highly manual and error-prone processes that impacted member service and its reputation. They sought a workload automation solution from SMA Technologies to integrate with their Symitar core system, reduce manual tasks, and improve accountability and the member experience.

SMA Technologies implemented its OpCon solution, which automated a large majority of the credit union's daily manual tasks. The results included significant time savings of approximately 1,250 staff hours per year, faster member fund availability, and the elimination of errors that caused system outages. SMA Technologies' solution also provided enhanced security and a greatly improved member experience.

Robins Financial Credit Union

John Cozart

Senior Vice President of Information Technology