Case Study: Open Technology Solutions achieves lights-out IT operations with SMA Technologies OpCon

Open Technology Solutions - Customer Case Study

Open Technology Solutions (OTS) is a credit union service organization that was struggling with its previous automation tool. The tool was limited to running batch jobs and lacked monitoring and alerting capabilities, forcing OTS to maintain costly 24/7 staffing in its data centers to watch for issues.

SMA Technologies implemented its OpCon solution, which enabled a true lights-out environment with powerful, customizable notifications. This allowed OTS to eliminate its graveyard shift and reallocate 11 staff members to growth initiatives. With OpCon from SMA Technologies, the company also drastically reduced its server footprint from 21 instances of its old tool to just two, while virtually eliminating unplanned system downtime.

Open Technology Solutions

Dustin Montoya

Director of Development