Case Study: Noridian Healthcare Solutions achieves efficient cross-platform automation with OpCon from SMA Technologies

Noridian Healthcare Solutions - Customer Case Study

Noridian Healthcare Solutions, a major healthcare insurance provider, faced challenges managing a complex IT environment with over 800 daily processes across multiple platforms, which led to an unacceptable rate of human error. They needed an automation solution from SMA Technologies that could integrate new technologies without rendering existing programming and hardware obsolete.

SMA Technologies implemented its OpCon solution, which provided a single point of control for the company's critical processes. The results included a dramatic increase in efficiency, the elimination of out-of-sequence errors, and the ability to grow the business without adding staff. The solution also proved critical for disaster recovery, ensuring business continuity. Noridian stated that their business literally couldn't run without OpCon, which they described as one of the most important pieces of software they have.

Noridian Healthcare Solutions

Kim Mehlhaff

IS Operations Manager