Case Study: Nationwide Building Society achieves seamless automation and SLA targets with SMA Technologies OpCon

Nationwide - Customer Case Study

Nationwide Building Society, a large UK-based mutual financial company, faced challenges with its legacy scheduler on Unisys mainframes. The system was complex and difficult to verify, requiring frequent manual intervention from operators who struggled to monitor jobs effectively. SMA Technologies provided the solution by implementing its OpCon automation platform.

SMA Technologies' OpCon simplified the environment with a visual interface and critical path management tools. The solution enabled Nationwide to control its entire network from a single server, drastically reducing manual intervention and automatically flagging issues. This resulted in the consistent achievement of SLA targets, an expanded overnight processing window for contingencies, and a seamless, robust disaster recovery capability.

Nationwide

Nigel Boulter

Operations Support Controller