Case Study: Logix Federal Credit Union achieves 70% process automation with SMA Technologies' OpCon

Logix Federal Credit Union - Customer Case Study

Logix Federal Credit Union faced significant challenges with a legacy scheduler that lacked flexibility, forcing staff to manually process thousands of jobs daily. This resulted in a high risk of human error, inconsistent service for members, and required 23-hour staffing on weekdays. To address this, they turned to vendor SMA Technologies and implemented their OpCon automation solution.

SMA Technologies' OpCon provided true, event-driven automation, enabling Logix to automate over 4,000 processes within just three months. The solution eliminated the need for a weekend shift and cut eight hours from each weekday shift, reducing weekly data-processing time by 40%. This led to more consistent service, a dramatic increase in member satisfaction, and allowed staff to focus on further automation projects across the credit union.

Logix Federal Credit Union

Joe Gates

Data Processing Manager