Case Study: CoVantage Credit Union boosts efficiency and reduces manual errors with SMA Technologies' OpCon

CoVantage Credit Union - Customer Case Study

CoVantage Credit Union, a financial institution serving over 85,000 members, was experiencing significant inefficiencies. Their IT department wasted many hours waiting for user approvals to initiate jobs and struggled to manage processes across their mixed AIX and Windows server environment using a competitor's scheduler, which risked data corruption and could not accommodate their unique holiday schedule. This manual intervention hampered productivity and delayed service for their members.

SMA Technologies implemented its OpCon solution to automate the credit union's operations. OpCon allowed non-IT users to approve processes themselves and could seamlessly manage workflows across different platforms. The results for CoVantage were transformative: they eliminated manual errors across 600 daily processes, saved time by automating file transfers, and improved member service. The IT staff was freed from constant monitoring to focus on higher-value projects.

CoVantage Credit Union

Joni Van Ooyen

Assistant Vice President, Information Systems