Case Study: Synergent achieves faster, error-free credit union processing with SMA Technologies' OpCon

Automation to serve its credit union clients better, faster, and more accurately with OpCon

Synergent, a credit union service organization (CUSO), needed a workload automation solution to manage data processing for its numerous credit union clients. Their challenge involved eliminating manual errors from processes like splitting ACH files, reducing lengthy processing times to meet strict deadlines, and supporting a scalable multi-client environment. They turned to SMA Technologies and its OpCon solution to address these issues.

By implementing SMA Technologies' OpCon, Synergent automated its critical batch processes. The results were significant: manual errors were eliminated, processing speed improved by 75%, and operations were seamlessly scaled to serve over 70 clients simultaneously. This automation allowed Synergent to nearly triple its client base without adding operational staff, achieving efficient growth and providing greater reliability for its customers.

Synergent

Tim Gilman

Assistant Vice President, Information Systems