Case Study: 1st United Services Credit Union achieves greater automation, accuracy, and time savings with OpCon from SMA Technologies

1st United Services Credit Union - Customer Case Study

1st United Services Credit Union, a California-based financial institution, was struggling with its previous job scheduler, which lacked proper dependencies and was hampered by a complete absence of support and training from the provider. This led to manual processes that caused significant accuracy issues. Seeking a solution, the credit union turned to SMA Technologies and its OpCon automation platform.

SMA Technologies provided comprehensive onsite training and consulting, enabling 1st United to easily configure OpCon's cross-platform dependencies. The solution eliminated manual keystrokes, dramatically increasing accuracy and saving time and money. The automation has freed up nearly a full-time employee, allowing the IT department to become more strategic. The credit union's Director of Information Services reported being extremely impressed with OpCon's capabilities and the vendor's high level of support.

1st United Services Credit Union

Lori Hernandez

Director of Information Services