Case Study: ShotSpotter achieves reliable global SMS delivery for real-time gunshot alerts with Slooce Technology

ShotSpotter - Customer Case Study

ShotSpotter, a public-safety company that detects and alerts law enforcement to gunfire using acoustic sensor arrays and analyst review, needed a simple, reliable way to deliver real‑time SMS alerts to officers in the U.S. and South Africa. ShotSpotter selected Slooce Technology to provide SMS messaging using a U.S. Dedicated Short Code, a South Africa Dedicated Long Code, a hosted service with full campaign reporting, and a flexible API for two‑way texting to supplement app and email notifications.

Slooce Technology quickly provisioned the dedicated codes, integrated its hosted messaging platform and API, and provided 24/7 operational support so ShotSpotter’s notifications are delivered reliably by SMS across jurisdictions. Slooce’s response time and uptime now play a key role in ShotSpotter’s communication effectiveness, improving message reliability and helping officers receive precise, timely alerts to respond to gunfire incidents.

ShotSpotter

David Rodgers

VP/Director System Engineer