Case Study: Frattallone’s improves customer notifications and shift scheduling with Slooce Technology SMS messaging

Frattallone’s streamlines 21-store SMS alerts and shift scheduling with Slooce Technology

Frattallone’s Ace Hardware, a family-owned education and retail business with 21 stores, faced a challenge in efficiently communicating time-sensitive information to its customers and employees. They wanted to notify customers instantly when orders were ready and simplify the complex process of scheduling employee shifts across their many locations. To address this, they partnered with Slooce Technology to implement an SMS messaging solution.

Slooce Technology implemented a solution using its API and web interface for two-way SMS messaging. This allowed Frattallone’s to send prompt pickup notifications to customers, which increased customer satisfaction, and to manage shift scheduling on a fair, first-respond, first-assigned basis. The solution saved hours of communication time, optimized the scheduling process, and helped the company uphold its people-first business model.

Frattallone’s