Case Study: Premium Plus unifies knowledge and scales EMEA operations with Slite

How Premium Plus unified their knowledge to scale EMEA operations

Premium Plus, a top Zendesk partner in EMEA, needed a better way to organize its growing body of documents, processes, and internal knowledge. As the company scaled, information became scattered across multiple places, making it hard for teams to find what they needed quickly and slowing down customer support and internal work. To solve this, Premium Plus evaluated knowledge base tools and focused on finding something simple enough to drive team-wide adoption.

Premium Plus chose Slite as its central knowledge hub, using it for company announcements, team updates, onboarding materials, and an employee directory. The team seeded the platform with its handbook, assigned channel admins to keep content current, and took advantage of Slite’s AI search and integrations. With Slite, Premium Plus improved self-service, reduced interruptions from common questions, and made it much easier to find information fast—helping the company move from chaos to a more organized, transparent way of working.

Premium Plus

Thomas D'Hoe

Chief Operating Officer