Case Study: Rose Pest Control improves after-hours customer service and ROI with Slingshot Technology

The Nation’s Oldest Pest Control Company Adapts to Today’s Customer Demands

Rose Pest Solutions, the nation’s oldest pest control company, needed a better way to handle a growing number of after-hours emergency calls that were waking managers and supervisors in the middle of the night. To improve responsiveness and reduce frustration for staff and customers, the company turned to Slingshot Technology’s 24/7 customer support and scheduling service.

Slingshot Technology helped Rose Pest Solutions qualify incoming requests, determine which issues were true emergencies, and schedule or route calls appropriately. The result was a significant drop in late-night emergency calls, fewer interruptions for internal staff, faster same-day or next-day service, and a stronger ROI of 611% in 2020. Rose also reported that 23% of sales came after hours or on weekends, with 16,564 customer interactions handled in 2020.

Rose Pest Control

Bill Welsh

Vice President of Sales & Regional Manager