Case Study: Frontline achieves 24/7 customer support and more revenue with Slingshot Technology

Frontline Expands With a Focus on People and Smart Partnerships

Frontline Pest Control, a fast-growing pest control company led by CEO Gui Bergeron, needed a better way to handle customer calls and leads during its busiest seasons. With demand peaking when seasonal staffing was hardest to manage, the team wanted to avoid missed opportunities, reduce phone tag, and keep service levels high. Slingshot Technology provided the around-the-clock sales and customer support help Frontline needed, using a multi-channel platform that could respond to customers by text, voice, email, chat, and web lead forms.

By partnering with Slingshot Technology, Frontline was able to free up its internal team to focus more on operations, training, and company culture while still capturing leads and supporting customers 24/7/365. The results included more than $200K in new revenue and over 12K customer interactions from January to July 2021, helping Frontline maintain strong service during its peak season and continue growing in a controlled way.

Frontline

Gui Bergeron

Chief Executive Officer