Case Study: Expeditors achieves dramatic scheduling time savings and 24/7 coverage with Sling

Expeditors - Customer Case Study

Expeditors, represented by Kenneth Taylor, Supervisor of System Operations, faced a complex scheduling challenge for a 24/7/365 technical support team of about a dozen people. Prior approaches using SharePoint, Excel, and Word became cluttered, lacked real-time visibility, didn’t show shift overlaps, and were hard to update on the fly — so Expeditors turned to Sling for a scheduling solution.

Sling provided replicated weekly shifts, filtering by employee/position/events, month/week/day views to spot overlaps, and a mobile app for real-time updates and notifications. The result: “Sling drastically reduced the amount of time I spend scheduling,” eliminated manual copy‑and‑paste work, improved visibility and coverage during nights and weekends, and enabled faster responses when team members call out.

Expeditors

Kenneth Taylor

Supervisor of the System Operations