Case Study: KitchenCraft achieves industry-leading 99% service levels with Slimstock's Slim4

Kitchen Craft asserts their market leading position with service levels of 99%

Kitchen Craft, a UK kitchen and homewares company with over 3,500 products sold in 70+ countries, faced planning challenges from seasonal demand, long lead times, high MOQs and an 80% “tail” of slow-moving items. Planners were relying on spreadsheets and a min–max system that required daily manual review, so Kitchen Craft engaged Slimstock and implemented its Slim4 inventory management solution in 2012 to improve availability and reduce manual effort.

Slimstock’s Slim4 was integrated alongside Kitchen Craft’s Chorus ERP and customised with structured tasks and exception-based planning so planners see stock positions at a glance and only focus on items needing attention. The result: service levels regularly exceed 99% on A items and over 98% on C items, reduced planner workload, and improved product availability and revenue — measurable gains delivered by Slimstock.

KitchenCraft

Simon Owen

QA and Supply Chain Controller