Case Study: HealthPost achieves 8% online revenue lift with SLI Systems' Learning Search

Prescribing the remedy for site search collywobbles

HealthPost, a family-owned New Zealand retailer of natural health, skincare and household products, needed a new Magento-based site built on open-source technology that could accommodate third-party solutions and deliver data-driven, highly relevant search results across a large product range.

HealthPost implemented SLI’s Learning Search, Rich Auto Complete and Site Champion so search results are refined by popular searches and real clickthroughs and autocomplete reduces query errors. The improvements drove a 60% increase in search usage, a 13% lift in transactions from search visits, an 8% increase in online revenue from search and now around 60% of site revenue comes from search users, while giving the team better analytics to tune results and improve customer experience.

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