Case Study: Studs achieves 30% conversion rate on new bookings with Slang.ai

STUDS Achieves 30% Conversion Rate for New Bookings with Slang.ai

Studs, an experiential retail and e-commerce brand with 17 studios known for its Earscape® ear-piercing experiences, faced a surge of repetitive appointment requests that distracted retail teams and overloaded its customer experience staff. Seeking a solution that natively integrated with Square Space’s Acuity Scheduling and supported customers’ preferred voice interactions, Studs turned to Slang.ai to reduce noisy tickets and let store teams focus on in-person service.

Slang.ai deployed a scalable conversational voice concierge across all locations, integrating with Studs’ booking system, customizing the digital voice and branded audio, and delivering real-time, personalized answers to callers. The Slang.ai solution unlocked measurable benefits: a 30% conversion rate on new bookings through the system, a 90% CSAT score across locations, and a 15% reduction in customer service ticket volume.

Studs

Jane Hur

Director of Product