Case Study: Planta answers 87,000+ calls and improves guest service with Slang.ai

Planta answers 87,578 calls with Slang.ai

PLANTA, a plant-based restaurant group with 15 locations across North America, faced a significant operational challenge. Their bustling, high-energy environment forced front-of-house staff to choose between answering constantly ringing phones and attending to in-person guests, leading to a sub-par experience for some customers. Furthermore, the company had no visibility into call metrics and its phone system lacked voicemail. PLANTA’s VP of Restaurant, Christine Hasircoglu, identified solving these issues—driven by limited phone visibility and industry labor challenges—as a key priority for achieving operational excellence.

To address this, PLANTA implemented a voice AI solution from Slang.ai. The deployment began as a test in two locations and was quickly expanded to all restaurants after immediate efficiency gains were observed. The Slang AI system allows PLANTA to answer calls with a hospitality-first approach, automatically handle reservations, and provides rich insights into call volume and caller intent. As a result, Slang AI has answered 87,578 calls in a year, with 50% of calls being fully handled without human intervention. This has freed up on-site teams to focus entirely on the guest experience, transforming their roles.

Planta