Case Study: Lil Beaver Brewery achieves 60% call containment and 93% CSAT with Slang.ai

Lil Beaver Brewery Contains 60% of Calls, Freeing up Staff to Focus on In-Person Experiences

Lil Beaver Brewery, a popular brewpub known for its food and wide beer selection, was losing business to missed calls and overflowing voicemails as staff juggled in-person service with phone inquiries. To address this, the brewery turned to Slang.ai and deployed Slang.ai’s Voice Concierge to ensure callers received accurate information and bookings without tying up employees.

Slang.ai’s Voice Concierge handled 60% of calls fully without human intervention, delivered a 93% customer satisfaction score and an 83.6% successful conversation rate within 60 days, and produced $774 in labor savings, freeing staff to focus on in-person experiences. Slang.ai’s system improved call capture and caller experience while materially reducing the burden on Lil Beaver Brewery’s team.

Lil Beaver Brewery

Brandon Ciasnocha

General Manager