Case Study: Red Rocks Café automates 60% of calls and achieves a 97% answer rate with Slang.ai

How Red Rocks Cafe Fully Automates 60% of Calls with Voice AI

Red Rocks Cafe is a popular, community-rooted restaurant in Charlotte with two busy locations that faced constant phone volume—takeout, catering and reservation inquiries—that overwhelmed hosts, bartenders, and managers during peak hours. To manage this operational bottleneck, Red Rocks Cafe chose Slang.ai’s voice AI answering solution.

Slang.ai deployed an AI-driven phone system to answer common questions, manage reservations, and handle event and catering inquiries so staff could focus on in-person guests. The result: a 97% answer rate, 3,088 calls answered in 90 days, and 60% of calls fully handled by Slang.ai without human intervention, boosting staff efficiency and customer experience.

Red Rocks Cafe

Emily Smith

Events & Reservations Manager