Case Study: PLANTA (plant-based restaurant chain) automates 50% of 87,578 annual calls and books 3,598 reservations with Slang.ai

How PLANTA Uses Slang.ai to Automatically Answer over 87k Phone Calls

PLANTA, a fast-growing plant-based restaurant group founded in 2016 with 15 North American locations, faced a recurring operational problem: busy front-of-house teams had to choose between answering phones and serving guests, and their legacy phone system offered little visibility or voicemail. To solve limited call insight and ongoing labor pressures, PLANTA partnered with Slang.ai to deploy a conversational phone automation that could handle inbound calls and capture call metrics.

Slang.ai was piloted in two locations and quickly rolled out systemwide, enabling hospitality-first call answering, reservation booking through the automated assistant, and detailed reporting on call volume and themes. The results: Slang.ai answered 87,578 calls in the last year, fully handled 50% of calls without human intervention, and helped book 3,598 reservations — freeing PLANTA’s teams to focus on guests while improving operational visibility.

PLANTA

Christine Hasircoglu

Vice President of Restaurant