Case Study: Nice Hospitality achieves a 93% Caller Satisfaction Score with Slang.ai

How Nice Hospitality Achieves a 93% Caller Satisfaction Score

Nice Hospitality, the immersive restaurant group behind concepts like SkinnyFATS and Cantina Tequila, was overwhelmed by repetitive incoming calls—many coming outside dinner hours—that distracted staff and forced voicemail off. To address this, Nice Hospitality implemented Slang.ai’s conversational phone assistant with an OpenTable integration to handle routine questions and take reservations without tying up hosts.

Slang.ai automated reservation-taking and frequently asked questions, freeing front-of-house teams to focus on in-person service; the deployment booked 626 reservations in 90 days, achieved a 93% caller satisfaction score, and fully handled 56% of calls without human intervention. The result was fewer missed calls, reduced host interruptions, and a smoother guest experience both on the phone and in-house.

Nice Hospitality

Sammie Morrissey

Creative Director