Case Study: Genuine Hospitality Group achieves 94% guest CSAT and 1,200+ reservations with Slang.ai AI answering

Genuine Hospitality Group Secures a 94% Guest CSAT Score and 1,200+ Reservations with AI Answering

Genuine Hospitality Group, the multi-unit full-service hospitality company founded by James Beard Award winner Michael Schwartz, faced gaps in guest service and lost opportunities because it lacked a dedicated phone-answering solution. To address missed reservations and inconsistent guest interactions, the group piloted Slang.ai’s AI answering service (the Slang Concierge) to handle high call volumes across its restaurants.

Slang.ai deployed the Slang Concierge across all locations after a successful test at Amara at Paraiso, automatically managing bookings and caller requests without human intervention. The solution fully handled 81% of calls, drove 1,200+ voice reservations in 90 days, and achieved a 94% caller CSAT score, demonstrating clear operational and guest-experience improvements from Slang.ai.

Genuine Hospitality Group

Joel White

VP of Marketing