Case Study: Cul+ure Collective Hospitality Group achieves 98% CSAT and 85.5% automated call handling with Slang.ai

Cul+ure Collective Hospitality Group Uses Slang to Power Exceptional Guest Experiences Across Locations and Secure a 98% CSAT Score

Cul+ure Collective Hospitality Group, an Asbury Park hospitality group operating Barrio Costero, REYLA and Laylow, struggled to manage incoming calls while staff focused on in-house guest service. Labor and logistics made a traditional call center impractical, so the group turned to Slang.ai to handle phone traffic across all three locations.

Slang.ai’s conversational call solution was onboarded quickly and handled 2,023 calls in 60 days—85.5% fully without human intervention—saving Cul+ure Collective 125 hours of labor and delivering a 98% CSAT score across locations, demonstrating clear ROI and improved staff satisfaction.

Cul+ure Collective Hospitality Group

Chris Viola

Development Partner