Case Study: Delmar achieves customer-centric service and growth with Slalom

When Delmar wanted to grow its logistics business, Slalom partnered to implement Salesforce

Delmar, a logistics company, was looking to build a stronger customer service and growth strategy while dealing with siloed data across disconnected accounting, ocean, air, and trucking systems. Slalom helped Delmar augment Salesforce and align people, processes, and KPIs around a more customer-centric approach.

To solve the integration challenge, Slalom implemented MuleSoft to connect Delmar’s systems and structured the data so the team could manage integrations internally. Slalom also supported rollout with recorded training and documentation, which improved adoption, increased visibility into customer inquiries, and helped staff deliver more consistent service despite turnover.

Delmar

Daniel Cutler

Chief Technology Officer