Case Study: Deakin University achieves streamlined student and staff experiences with Slalom Salesforce solutions

When Deakin University saw room for growth in its digital systems and use of Salesforce, leadership sought out advice on how to optimize that journey and maximize their ROI

Deakin University wanted to streamline experiences for students and employees, but siloed software, data, and systems made that difficult. With departments working from different sources of truth, students could receive conflicting communications and university leaders struggled to get reliable, data-driven insights. Some teams had Salesforce solutions already, but lacked the time and expertise to fully use them.

Slalom helped Deakin University assess its priorities and optimize its digital capabilities, including marketing journeys, campaign management, donor relations, and reporting, using Salesforce. By aligning the university’s systems and improving how teams used the platform, Slalom helped Deakin move toward more efficient processes and better visibility across the organization, supporting a more coordinated experience for students and staff.

Deakin University

Ronnie Sejean

Digital Platforms Manager