Case Study: UCLA Health improves patient experience with Slalom and Salesforce

UCLA Health - Customer Case Study

UCLA Health International Services needed to manage complex, multi-stage patient journeys for its international patients, a process that was heavily manual and inefficient due to a lack of integration between its systems. They partnered with Slalom to upgrade to Salesforce Lightning Experience and, crucially, to integrate this CRM with their Epic electronic health records system to create a centralized view of each patient.

Slalom implemented a custom solution that automated over 25 workflows, built a custom quoting tool, and created a patient portal. This streamlined operations, saving significant time on tasks like scheduling and generating quotes, which saw an 80% reduction in creation time. The integration provided care coordinators with a more intuitive process and gave executives deeper insights to improve the overall patient experience.

UCLA Health

Michael Burke

Executive Director, International Services