Case Study: Australia Post achieves a strategic roadmap for growth with Slalom

Since 2011, Salesforce has helped support that expansion

Australia Post, a major government enterprise serving millions of Australians across postal, retail, financial, and travel services, needed a way to keep its technology aligned with growing business demands. As an early Salesforce adopter, it had heavily customized its implementation, but those customizations had become unsustainable as the platform matured and the company looked to support better customer experience and growth. Slalom was selected to help guide the effort.

Slalom developed a strategic roadmap to optimize Australia Post’s Salesforce capabilities and support its broader strategy for growth. By helping the organization modernize and better align its architecture, Slalom enabled Australia Post to get more value from the platform and position its technology to scale with changing needs, though the case study does not cite specific numerical results.

Australia Post