Case Study: Hyatt Hotels achieves faster, simpler group billing with Slalom’s Group Bill app

Making Customers happier and billing simpler

Hyatt Hotel Corporation faced a challenge with its complex and slow group billing process. The manual system made it difficult to track on-the-fly event changes, leading to inaccuracies, disputed charges, and the need to write off costs to maintain customer relationships. To address this, Hyatt partnered with vendor Slalom to simplify the experience.

Slalom developed an app called Group Bill to transform the billing process. The solution integrated multiple systems, provided real-time budget visibility, and generated accountant-ready reports. The results were significant: managers reduced their time spent on billing to under an hour, and customers began receiving their final bills within days of their event, leading to substantial time savings and increased accuracy.

Hyatt Hotel Corporation

Steve Enselein

VP of Catering and Convention Services