Case Study: a large-scale fashion retailer expands internationally with Slalom's process-led design

Large-Scale Fashion Retailing Company - Customer Case Study

A large-scale fashion retailing company sought to enhance its merchandise delivery process to support international expansion, but its operations were hindered by a reactive, decentralized, and undocumented process architecture. To address this, the company partnered with Slalom to adopt a process-led design and delivery approach, aiming to improve efficiency and strategic flexibility.

Slalom implemented a standardized process methodology, performed a maturity assessment, and established a centralized web-based repository. The team documented over 450 business processes and trained more than 150 employees. This new framework broke down silos, allowing business and technology teams to identify gaps quickly. As a result, Slalom enabled the retailer to successfully meet its aggressive schedule for international store launches and establish process-led design as a cornerstone of its development efforts.