Case Study: FirstBank modernizes employee learning with Slalom

FirstBank - Customer Case Study

FirstBank, a Colorado-based bank, sought to modernize its outdated and costly employee training program that relied on ineffective, lengthy lectures. The challenge was to improve knowledge retention, reduce expenses, and create a nimble learning system that could keep pace with a rapidly evolving digital banking landscape. Slalom was engaged to help implement a new, measurable approach.

Slalom developed a comprehensive lean learning strategy for FirstBank, which included a competitive analysis and the selection of a new learning management system (LMS). They redesigned a key fraud defense course into a blended model using videos, games, and hands-on activities, cutting the in-class time significantly. This solution resulted in a 35% reduction in delivery costs for that course, substantial travel time savings for employees, and served as a model for modernizing the bank's entire training curriculum.

FirstBank

Megan Harrington

Assistant Vice President