Case Study: Cadent improves gas leak response times with Slalom

Ensuring the safety of millions of UK homes and businesses

Cadent, the operator of the UK’s National Gas Emergency Helpline, needed a faster way to pinpoint gas leak reports from nonstandard locations because its existing geolocation system could send responders to the wrong place and delay emergency action. Cadent turned to Slalom for a lightning-speed solution, using AWS-based location services to improve accuracy and speed.

Slalom designed and delivered a tailored geolocation app in just four weeks, integrating it with Cadent’s contact centre infrastructure and building it for web browsers and older handsets. The result was faster identification of exact locations and reduced response times, helping Cadent resolve incidents more quickly across the UK.

Cadent

Dan Edwards

Head of Customer Service Operations