Case Study: Cricket Wireless improves customer and employee experience during acquisition with Slalom

Cricket Wireless - Customer Case Study

When Cricket Wireless was undergoing a significant acquisition, it faced the immense challenge of preparing its business for transfer within an eight-month deadline. The goal was to complete all pre-close activities while maintaining a high-quality experience for its 5 million customers and 3,000 employees. To navigate this complex process, Cricket engaged Slalom for its mergers and acquisition expertise and subject-matter guidance.

Slalom formed a joint integration team with Cricket, applying a structured M&A playbook to identify gaps and execute against a comprehensive pre-close checklist. The team provided crucial support across six business units, organizing thousands of documents and ensuring the process did not disrupt daily operations. As a result of Slalom's efforts, the $1.2B acquisition closed on time with all business units ready on day one, ensuring no delay for customers, a positive return for shareholders, and full government approval.

Cricket Wireless

Tim Ostrowski

VP of Business Development