Case Study: LogicMonitor achieves faster customer support and improved compliance with Slalom's AI-powered solution

AI-powered upgrade for enhanced support and compliance

LogicMonitor, a provider of observability and monitoring solutions, wanted to improve customer support and compliance while reducing the manual effort required to evaluate agent interactions. As part of its GenAI journey, the company also looked for a better way to connect chatbot conversations with agent workflows and speed up onboarding using Service Cloud and related support tools.

Slalom implemented an AI-powered chatbot and updated agent-assist solution that added conversation summaries, suggested responses, and automated quality assurance scoring. The chatbot has already deflected about 38% of cases, and the new review process has saved LogicMonitor hundreds of hours of manual work and at least $50,000 in previous tool costs.

LogicMonitor

Ashley Kanok

Vice President of Enterprise Applications