Case Study: Glossier improves knowledge sharing and decision-making with Slab

The Beauty of Well-Written Knowledge Sharing

Glossier, a digitally-native beauty brand, faced significant challenges scaling its operations due to a lack of internal documentation. This led to inefficient decision-making, a loss of institutional context, and constant interruptions as employees struggled to understand past work. The company realized it needed a formalized system for knowledge sharing to support its continued growth.

By implementing Slab, Glossier fostered a culture where writing became the backbone of collaboration and autonomy. They used Slab to capture decisions in durable posts and created templates for product design and project roadmaps. This solution drastically sped up the onboarding process for new engineers, reduced daily interruptions, and facilitated clearer, more informed decision-making across the entire organization. The vendor Slab empowered Glossier to scale effectively by making knowledge easily discoverable and shared.

Glossier

Aaron Suggs

Principal Site Reliability Engineer